Tag: Smart Governance

TechPulse

Goa Government Launches Digital Assistant AI Chatbot (Beta) to Enhance Citizen Services

Tanisha Cardozo

Altinho, February 17, 2026: The Goa Government has introduced Goa’s Digital Assistant – an AI-powered Chatbot (Beta version) designed to enhance citizen service delivery and simplify access to government services. The initiative has been launched by the Department of Information Technology, Electronics and Communications (DITE&C) in collaboration with Goa Electronics Limited.

The AI Chatbot has been developed to make government services easy to understand, easy to access and easy to use. Acting as a single digital assistant, it enables citizens to interact with Goa Online Services through simple, conversational language, eliminating the need to navigate complex portals or make physical visits to government offices.

The chatbot is expected to streamline user experience by guiding citizens through service-related queries, procedures and documentation requirements in a structured yet user-friendly manner. By integrating artificial intelligence into public service delivery, the Goa Government aims to improve efficiency, accessibility and responsiveness in governance.

The launch of the Beta version marks a step forward in Goa’s digital transformation journey, reflecting the state’s commitment to leveraging technology for smarter governance and enhanced public engagement.

TechPulse

DITE&C Announces Statewide AI Hackathon to Strengthen Public Service Delivery

rencygomes02

Written by Intern Rency Gomes ||Team Allycaral 

The Department of Information Technology, Electronics & Communications (DITE&C) has announced the launch of a statewide AI Hackathon as part of the Goa AI Mission 2027, marking a significant step towards integrating Artificial Intelligence into governance and public service delivery across the state.


The AI Hackathon aims to encourage the adoption of ethical and responsible Artificial Intelligence solutions to address real-world governance challenges. The initiative focuses on improving efficiency, transparency and citizen-centric service delivery by leveraging emerging technologies within government systems.

Under the programme, government departments, corporations, autonomous bodies and local authorities have been invited to submit problem statements based on their day-to-day operational challenges. These problem statements will identify areas where AI-based interventions can support automated verification processes, early identification of missing or incorrect information, and timely delivery of benefits to eligible citizens.

Following a detailed scrutiny and evaluation of the submitted problem statements, DITE&C will facilitate the development of AI-powered solutions tailored to the specific needs of departments. Selected solutions will be designed to enhance operational efficiency and strengthen service delivery mechanisms.

The Goa AI Hackathon builds on the success of the Goa Open Innovation Challenge 2025, which invited startups and student innovators to address high-impact governance challenges. The initiative received strong participation from across the country, reflecting growing interest in technology-driven public sector innovation.

Through initiatives such as the AI Hackathon, DITE&C continues to advance the vision of a digitally empowered Goa by fostering innovation, encouraging collaboration and integrating emerging technologies to improve public service delivery and governance outcomes.