Tag: Indigo

Travel

IndiGo Flight 6E1025 Returns to Gate After AC Snag, Passengers Allege Poor Communication

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Passengers aboard IndiGo flight 6E1025 experienced significant delays after the aircraft returned to the gate shortly following pushback due to unusually high cabin temperatures.

According to airline sources, the issue stemmed from a minor technical snag, likely related to the aircraft’s air-conditioning system. While described as non-critical, the malfunction resulted in uncomfortable conditions inside the cabin, particularly affecting infants and elderly passengers.

Videos circulating online showed tense exchanges between passengers and airline staff, with travellers demanding clearer updates, improved ventilation, and immediate action. Several passengers claimed the air conditioning was intermittently functioning, contributing to rising discomfort inside the aircraft.

Compounding the delay, the operating crew reportedly approached flight duty time limitations around 11 a.m., requiring replacements before the aircraft could depart. This further extended waiting times.

In its response, IndiGo emphasised that safety protocols were followed and that the aircraft was brought back to the gate as a precautionary measure. The airline stated that refreshments were provided and periodic updates were shared with passengers.

However, some travellers disputed the clarity and frequency of communication from the airline during the delay.

The Ministry of Civil Aviation has reportedly forwarded passenger complaints for follow-up review. The incident has also reignited discussions around clearer tarmac delay regulations and passenger rights during extended ground delays.

While no injuries were reported, the episode highlights ongoing concerns regarding passenger comfort, communication transparency, and operational contingencies in Indian aviation.

Travel

IndiGo Flight Makes Emergency Landing in Lucknow After Bomb Threat Note Found Onboard

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Lucknow; January 18, 2026: An IndiGo flight 6E-6650 operating from Delhi to Bagdogra made an emergency landing at Chaudhary Charan Singh International Airport, Lucknow, on Saturday morning after a note reading “bomb on board” was discovered during the flight.

The note was reportedly found around 8:46 a.m. IST, prompting the flight crew to immediately alert air traffic control and follow standard security protocols. The aircraft was carrying 222 adult passengers, eight infants, and seven crew members at the time of the incident.

Upon landing, the aircraft was directed to an isolation bay, where all passengers and crew were safely evacuated. Security agencies, including bomb disposal squads and CISF personnel, conducted thorough checks of the aircraft and luggage. As a precautionary measure, passengers were provided refreshments while the investigation was underway.

After extensive inspection, authorities confirmed that no explosive material was found onboard. IndiGo stated that it is fully cooperating with security agencies and reiterated that passenger safety remains its top priority.

While no injuries were reported, the incident led to delays in the onward journey to Bagdogra, with passengers being informed about revised schedules and further assistance.

The investigation is ongoing to determine the source and intent behind the threatening note.

#AllycaralFeature 👒

Navi Mumbai International Airport Commences Operations with First Commercial Flights

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Panaji/Mumbai, December 25, 2025: The much-anticipated Navi Mumbai International Airport (NMIA) began operations today, providing much-needed relief to Mumbai’s Chhatrapati Shivaji Maharaj International Airport, which handles over 50 million passengers annually.

Constructed in a massive ₹19,650 crore investment, the first phase of NMIA has been designed to handle 20 million passengers per year, with state-of-the-art facilities, seamless passenger flow, and enhanced connectivity. The airport commenced scheduled operations with commercial flights to Delhi and Goa, operated by major carriers including IndiGo and Air India Express.

The inauguration on Christmas Eve featured a spectacular drone show that paid tribute to the thousands of construction workers who contributed to the airport’s creation. Gautam Adani, chairman of the Adani Group, welcomed the first passengers, including soldiers, farmers, and airport staff, highlighting the airport as a symbol of inclusive development benefiting all Mumbaikars.

Officials expressed optimism that the new hub will significantly reduce congestion at Mumbai’s main airport, promote regional economic growth, and strengthen India’s aviation network. Plans for further expansion in the coming years aim to increase capacity and introduce more international routes.

Travel

IndiGo Announces Refunds and Flexible Changes for Cancelled Flights Amid Service Disruption

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Written by Tanisha Cardozo || Team Allycaral Travel Desk

IndiGo has announced that it is processing refunds for passengers whose flights were cancelled between 3rd December 2025 and 15th December 2025.

The airline is also providing additional support for travellers whose plans were disrupted during this period by offering a full waiver on change and cancellation requests for bookings valid until 15th December 2025. Passengers are advised to follow the steps provided on the airline’s portal to make changes or cancellations seamlessly.

Refunds will be credited to the original mode of payment and may appear as one or two transactions depending on the processing method. IndiGo expressed sincere apologies for the inconvenience caused and assured passengers that its teams, both on the ground and behind the scenes, are working diligently to restore normal operations and provide timely support to all affected customers.

The airline’s proactive approach reflects its commitment to passenger welfare during unforeseen operational disruptions.

Human Interest

IndiGo Pilot’s Heartfelt In-Flight Announcement Amid Travel Chaos

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In the midst of ongoing flight disruptions, an IndiGo pilot’s compassionate in-flight message has captured widespread attention online. The video, shared by Pradeep Krishnan, shows the pilot addressing passengers directly, expressing empathy for the inconvenience caused by flight delays.

The pilot said, “I am sorry! I completely get how tough it is when a flight causes you to miss something important. I promise you, we’re not on strike. As pilots, we’re trying our best, and we want to go home too.”

He acknowledged the stress passengers were experiencing and highlighted the challenges faced by airline staff. “A lot has been happening in the last few days, and my heart goes out to everyone who’s stuck or stranded. Our flight into Coimbatore was delayed too, and I’ve seen all the videos of people getting upset and angry. But I just want to appreciate my passengers flying into Coimbatore. They were so patient and supportive,” the pilot added.

In his Instagram post, the pilot also urged travelers to show patience and understanding towards ground staff, who are working tirelessly to manage the situation. “Please be kind to our ground staff. They are trying their best to get you home,” he wrote, ending with a message of hope that the airline team will bounce back soon.

This moment of honesty and empathy has resonated with travelers and social media users alike, highlighting the human side of aviation and the challenges faced by airline crews during operational disruptions.