Tag: eGovernance

TechPulse

Goa Government Launches Digital Assistant AI Chatbot (Beta) to Enhance Citizen Services

Tanisha Cardozo

Altinho, February 17, 2026: The Goa Government has introduced Goa’s Digital Assistant – an AI-powered Chatbot (Beta version) designed to enhance citizen service delivery and simplify access to government services. The initiative has been launched by the Department of Information Technology, Electronics and Communications (DITE&C) in collaboration with Goa Electronics Limited.

The AI Chatbot has been developed to make government services easy to understand, easy to access and easy to use. Acting as a single digital assistant, it enables citizens to interact with Goa Online Services through simple, conversational language, eliminating the need to navigate complex portals or make physical visits to government offices.

The chatbot is expected to streamline user experience by guiding citizens through service-related queries, procedures and documentation requirements in a structured yet user-friendly manner. By integrating artificial intelligence into public service delivery, the Goa Government aims to improve efficiency, accessibility and responsiveness in governance.

The launch of the Beta version marks a step forward in Goa’s digital transformation journey, reflecting the state’s commitment to leveraging technology for smarter governance and enhanced public engagement.

Human Interest

Empowering Digital Governance: Goa Hosts State-Level UX Design Workshop

Tanisha Cardozo

Written by Tanisha Cardozo || Team Allycaral

A two-day State-level Awareness and Sensitisation Workshop on User Experience and Design System took place on November 6–7, 2025, at the Commercial Tax Department, Altinho, Panaji. The event aimed to foster best practices, exchange ideas, and address challenges in implementing effective UX/UI for public-facing e-services.

Organised by the Ministry of Electronics and Information Technology through the National e-Governance Division (NeGD), in collaboration with the National Informatics Centre (NIC) and the Department of Information Technology, Electronics and Communications, Government of Goa, the workshop brought together officials from various government departments for an engaging learning experience on user-centred design.

The inaugural session was graced by Shri Kabir Shirgaonkar, Director of the Department of Information Technology, Electronics & Communications (DITE&C), and Shri Sameer Datar, State Informatics Officer, NIC Goa. In his address, Shri Shirgaonkar highlighted the importance of understanding user interface and experience in government applications and encouraged participants to apply these insights within their respective departments to improve digital service delivery.

The first day featured five sessions covering topics such as design thinking, accessible design, UX4G demonstrations, and the integration of the Digital Personal Data Protection Act, 2023, with user-centric design principles to enhance trust and compliance. Experts leading the sessions included Mr. Ajeet Kumar, Deputy General Manager, NeGD, Mrs. Neeta Tandon, Consultant, NIC, Ms. Aparajita Singh, Principal Lead, Changeinkk, Ms. Stuti Sharma and Ms. Prapti Bhardwaj, UI/UX Designers, and Mr. Priyanshu Yadav, Domain Expert on DPDP.

The second day focused on hands-on training under the UX4G initiative, equipping participants with the skills to design and develop intuitive, user-friendly digital platforms that elevate the citizen experience. The workshop concluded with a collective vision to strengthen Goa’s e-governance landscape through design innovation and empathy-driven digital transformation.

TechPulse

Goa Appoints Department of IT as Nodal Agency to Fast-Track Telecom Infrastructure

allycaralgoa

Altinho, July 2025: To accelerate the expansion of digital infrastructure in Goa, the Government has designated the Department of Information Technology, Electronics & Communications (DITE&C) as the State Designated Department (SDD) for implementing the Telecommunications (Right of Way) Rules, 2024.

This move aims to simplify and speed up the approval process for setting up telecom infrastructure such as mobile towers, underground cables, and other digital connectivity systems. It reflects the government’s continued commitment to improving Ease of Doing Business (EoDB) and enabling faster, single-window clearances.

  • DITE&C will serve as the nodal agency for all RoW permissions and No Objection Certificates (NOCs) related to government land, under a centralized eServices portal developed by the Department of Telecommunication, Government of India.
  • All other state departments are required to appoint Nodal Officers to ensure smooth coordination with the SDD.
  • Land usage charges and application fees for government and municipal land, including street furniture, will be collected by DITE&C appropriately transferred to the Treasury.
  • Local bodies, corporations, and municipalities land usage charges and application fees will be collected by DITE&C appropriately transferred to respective land-owning bodies.
  • Compensation for the use of public property for telecom infrastructure will be assessed and paid either once or annually, based on rates decided by the public authority.

This decision is expected to significantly improve Goa’s digital infrastructure, minimize approval delays, and support broader access to better mobile and internet services throughout the state.