Tag: Consumer Rights

Business

GCCI’s 2nd Consumer Protection Awareness Programme Empowers Students and Locals at Dhargal

Tanisha Cardozo

Written by Tanisha Cardozo || Team Allycaral

The Goa Chamber of Commerce and Industry (GCCI), through its Consumer Protection Committee, organized its 2nd Awareness Programme on Consumer Protection for the B.Com students of DMC College, Mapusa. The event was held on 7th November 2025 at the Shree Shantadurga Devasthan Hall, Dhargal, and aimed to spread awareness about consumer rights and responsibilities among students, faculty members, and local villagers.

Mr. Ketan Kashinath Phaldesai, Assistant Director of Civil Supplies and Consumer Affairs, was the Guest Speaker for the programme. He delivered an insightful and interactive session on the importance of consumer awareness and the mechanisms available for grievance redressal. Mr. Phaldesai provided an overview of the consumer movement in India, tracing its historical evolution and emphasizing the enactment of the Consumer Protection Acts of 1986 and 2019. He elaborated on the rights and responsibilities of consumers and encouraged participants to remain vigilant and proactive in protecting their interests.

The programme began with a welcome address by Mrs. Amita Salatry, Chairperson of the Consumer Protection Committee. Mr. Amit Sawant, a member of the Committee and Deputy Director of Civil Supplies and Consumer Affairs, shared insights on the significance and definition of consumer protection. The dais also included Committee Member Prof. Subhash Kavthankar, Prof. Chandru Govekar from DMC College, Prof. Dhanish Kumar, and Panch Member of Dhargal Panchayat, Mr. Satish Dhumal.

The event was compered by Ms. Neha Indear, a student of DMC College, while Ms. Neha Vishwakarma delivered the Vote of Thanks, expressing gratitude to all dignitaries and participants. The initiative successfully created awareness among young students and local residents, reinforcing GCCI’s commitment to promoting consumer education and responsible citizenship across Goa.

Human Interest

Goa Civil Supplies Department Urges Consumers to Stay Vigilant During LPG Deliveries

allycaralgoa

Goa, July 3, 2025: In a move to enhance transparency and protect consumers, the Civil Supplies Department of Goa has issued a public advisory urging all LPG consumers to take precautionary steps during cylinder delivery to prevent any possible malpractice.

The department has emphasized the importance of checking the weight of the cylinder and ensuring that the safety seal is intact before accepting delivery. Consumers are also encouraged to verify their delivery through mobile apps or IVRS (Interactive Voice Response System) provided by their LPG service providers.

Another important measure highlighted is to always demand a printed receipt or bill for the delivery. This not only ensures accountability but also provides proof of transaction in case of any future dispute.

To foster a transparent system and curb potential delivery fraud or underweight cylinders, the department has set up dedicated channels for lodging complaints. Consumers suspecting any malpractice in LPG delivery are encouraged to immediately report the issue to the department by:

📞 Calling: 0832-2226084
📩 Emailing:

This advisory is part of the department’s broader initiative to promote responsible consumer behavior, ensure safe usage of LPG, and protect citizens from fraudulent practices.

For more information or assistance, consumers can also visit the Goa Civil Supplies Department website.

Books & Literature

Empowering Consumers through Education

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The release of the “Graham Hakka Jagruti” book marks a significant milestone in the efforts to promote consumer awareness and protection in India. Authored by Retired Judge Dhananjay Jog, this comprehensive guide aims to educate consumers about their rights and responsibilities, empowering them to make informed decisions and demand better services.

Key Features of the Book

  1. Consumer Rights and Responsibilities: The book provides an in-depth understanding of consumer rights, including the right to safety, the right to information, and the right to redressal.
  2. Consumer Protection Laws: The book covers various consumer protection laws, including the Consumer Protection Act, 2019, and the rules and regulations governing consumer protection.
  3. Complaint Redressal Mechanisms: The book provides guidance on how to file complaints, the procedures for redressal, and the role of consumer courts and forums.
  4. Tips for Informed Decision-Making: The book offers practical tips on how to make informed purchasing decisions, including how to read labels, how to compare prices, and how to avoid unfair trade practices.

The “Graham Hakka Jagruti” book has the potential to make a significant impact on consumer awareness and protection in India. By educating consumers about their rights and responsibilities, the book can:

  1. Empower Consumers: The book can empower consumers to make informed decisions, demand better services, and report unfair practices.
  2. Promote Transparency: The book can promote transparency in business practices, encouraging companies to be more accountable and responsible.
  3. Reduce Consumer Complaints: The book can reduce consumer complaints by providing guidance on how to avoid unfair trade practices and how to resolve disputes.

The “Graham Hakka Jagruti” book is a valuable resource for consumers, providing them with the knowledge and skills necessary to navigate the marketplace with confidence. By promoting consumer awareness and protection, the book can contribute to a fairer and more transparent marketplace, ultimately benefiting both consumers and businesses.

Books & Literature

“Grahak Hakka Jagruti”: A New Book by Dhananjay Jog to Empower Consumers

allycaralgoa

In a significant event for consumer rights awareness, the Directorate of Official Language, in collaboration with the Institute Menezes Braganza, is set to release a new book titled “Grahak Hakka Jagruti” (Consumer Rights Awareness) on February 28, 2025. Written by retired Judge of the Goa Consumer Court, Shri. Dhananjay Jog, this book aims to educate consumers about their rights and responsibilities.

The book comprises the Marathi translation of 50 selected judgments of the Court, providing valuable insights into consumer rights and the legal framework that supports them. This compilation is expected to serve as a vital resource for consumers, lawyers, and judges alike.

The book launch event will take place on February 28, 2025, at 3:00 p.m. at the Institute Menezes Braganza, Panaji. The Chairman of the Institute, Shri. Dasharath Parab, will be the Chief Guest, while the State Information Commissioner, Shri. Atmaram Barve, will be the Guest of Honour.

The Directorate of Official Language has appealed to the public to attend the function in large numbers, emphasizing the importance of consumer rights awareness in promoting a fair and just society. By attending the event and engaging with the book’s content, individuals can empower themselves with knowledge and contribute to a more informed and aware consumer community.