Passengers aboard IndiGo flight 6E1025 experienced significant delays after the aircraft returned to the gate shortly following pushback due to unusually high cabin temperatures.
According to airline sources, the issue stemmed from a minor technical snag, likely related to the aircraft’s air-conditioning system. While described as non-critical, the malfunction resulted in uncomfortable conditions inside the cabin, particularly affecting infants and elderly passengers.
Videos circulating online showed tense exchanges between passengers and airline staff, with travellers demanding clearer updates, improved ventilation, and immediate action. Several passengers claimed the air conditioning was intermittently functioning, contributing to rising discomfort inside the aircraft.
Compounding the delay, the operating crew reportedly approached flight duty time limitations around 11 a.m., requiring replacements before the aircraft could depart. This further extended waiting times.
In its response, IndiGo emphasised that safety protocols were followed and that the aircraft was brought back to the gate as a precautionary measure. The airline stated that refreshments were provided and periodic updates were shared with passengers.
However, some travellers disputed the clarity and frequency of communication from the airline during the delay.
The Ministry of Civil Aviation has reportedly forwarded passenger complaints for follow-up review. The incident has also reignited discussions around clearer tarmac delay regulations and passenger rights during extended ground delays.
While no injuries were reported, the episode highlights ongoing concerns regarding passenger comfort, communication transparency, and operational contingencies in Indian aviation.
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