In the midst of ongoing flight disruptions, an IndiGo pilot’s compassionate in-flight message has captured widespread attention online. The video, shared by Pradeep Krishnan, shows the pilot addressing passengers directly, expressing empathy for the inconvenience caused by flight delays.
The pilot said, “I am sorry! I completely get how tough it is when a flight causes you to miss something important. I promise you, we’re not on strike. As pilots, we’re trying our best, and we want to go home too.”
He acknowledged the stress passengers were experiencing and highlighted the challenges faced by airline staff. “A lot has been happening in the last few days, and my heart goes out to everyone who’s stuck or stranded. Our flight into Coimbatore was delayed too, and I’ve seen all the videos of people getting upset and angry. But I just want to appreciate my passengers flying into Coimbatore. They were so patient and supportive,” the pilot added.
In his Instagram post, the pilot also urged travelers to show patience and understanding towards ground staff, who are working tirelessly to manage the situation. “Please be kind to our ground staff. They are trying their best to get you home,” he wrote, ending with a message of hope that the airline team will bounce back soon.
This moment of honesty and empathy has resonated with travelers and social media users alike, highlighting the human side of aviation and the challenges faced by airline crews during operational disruptions.
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