Mumbai, July 23, 2025 – In a groundbreaking move, Axis Trustee Services Ltd., a wholly-owned subsidiary of Axis Bank, has launched AVA (Axis Trustee Virtual Assistant) — the first AI-powered chatbot in India’s trustee services space.
This innovation marks a significant leap in Axis Trustee’s journey toward digital empowerment and seamless customer experience. AVA will provide real-time support, service request management, and instant responses to process and transaction-related queries—redefining how clients interact with fiduciary service providers.
AVA is built on three powerful pillars:
- 24/7 Client Support on products and services
- Streamlined Service Requests with trackable resolutions
- Expert Guidance on complex compliance, transactions & documentation
“AVA reflects our promise to be a responsive, technology-driven trustee partner,” said Mr. Rahul Choudhary, MD & CEO, Axis Trustee Services. “It’s more than a chatbot—it’s our commitment to trust, innovation, and customer-first service.”
Axis Trustee has long been a pioneer in the trustee sector, investing in digital documentation, workflow automation, and now artificial intelligence. The addition of AVA reinforces the company’s mission to offer transparent, efficient, and future-ready trustee solutions.
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